Trust rating: methodology
The trust rating is a permanent internal indicator bound to the public verification identifier of a bureau (KP-B-…) or of counsel (KP-A-…). The same score and letter tier are shown on Trust / ID, the public Verify page, the workspace strip and profile cards — one source of truth.
The rating and event ledger are bound to the public identifier permanently: records are never deleted or “rolled back”. One may only request a review of the displayed tier (with the prior tier frozen pending review); the underlying history is retained.
How the aggregate score is built
Start from a base of 50. Each factor contributes a sub-index from 0 to 100. Positive weights add (weight × sub-index / 100); the complaints factor subtracts. The result is clamped to 0–100 and mapped to a letter tier.
How rankings are grouped
The letter score stays bound to KP-A-… / KP-B-…. Public and cabinet ranking tables group the same score by: (1) practice and industry of the mandate; (2) federal versus regional coverage of the bureau; (3) financial-and-staff volume from accepted hours and settled retainers of this cabinet, plus counsel headcount; (4) special nominations from the client survey (unpaid help, legislative work, scholarly work); (5) individual counsel; (6) the client survey itself, which folds into the outcomes factor. Client names and remuneration of a particular mandate are never published.
Letter tiers A–D
Tier A — reference trust85–100
Aggregate score 85–100. Sustained strength across outcomes, deadlines, mandate depth and verified status. Not a guarantee of success in any particular matter.
Tier B — established trust70–84
Aggregate score 70–84. A stable profile with confirmed practice and acceptable discipline. Typical working level for an active bureau or counsel.
Tier C — developing trust50–69
Aggregate score 50–69. Limited history, mixed outcomes or gaps in register / availability. The card and the mandate warrant careful review.
Tier D — heightened attention0–49
Aggregate score 0–49. Material adverse factors (complaints, blocks, weak aggregate). Publishing the tier does not erase history; display revision is possible only via a formal request.
What each number (factor) answers for
Case outcomesadvocate weight 28 · bureau weight 26
Share of matters with outcome “granted” or “settlement” among matters with a recorded outcome (set by a bureau manager or the platform). With no outcomes — neutral baseline 55.
100 — all recorded outcomes favourable; 0 — all adverse.
Deadline disciplineadvocate weight 14 · bureau weight 12
Share of calendar entries (hearing / document / assignment / meeting) not overdue relative to the event date while still “planned” or “requested”.
100 — no overdues; lower as open overdues grow.
Mandate depthadvocate weight 12 · bureau weight 10
Volume of active mandates over the entire life of the public identifier (not a rolling twelve-month window).
Rises with matter count; capped at the top.
Practice fitadvocate weight 12 · bureau weight 12
Alignment of declared practice areas with the practice field on matters actually conducted.
100 — practices match; 50 — no data; lower — mismatch.
Language trackadvocate weight 8 · bureau weight 8
Readiness to act for English-speaking clients and/or migration mandates (declared profile track).
75 when declared; 55 when not.
Bureau staffadvocate weight 0 · bureau weight 10
Bureau only: number of active advocates / counsel on the bureau card.
Rises with stable staffing; weight 0 for an advocate card.
Register statusadvocate weight 10 · bureau weight 6
For counsel — match against the Unified State Register of Advocates (verified / mismatch / counsel without advocate status). For a bureau — baseline formation index.
Verified ≈ 90; mismatch ≈ 20; counsel without advocate status ≈ 60.
Complaints and disputesadvocate weight -15 · bureau weight -14
Aggregate adverse index from “complaint” and “dispute” events in the perpetual rating ledger (history is never deleted).
0 — no penalty; higher — stronger deduction from the aggregate.
Identifier tenureadvocate weight 6 · bureau weight 6
Years since the public verification identifier was issued in the registry of public identifiers.
Modest growth with identifier age.
Presence disciplineadvocate weight 5 · bureau weight 4
Current intake / availability status on the card (unavailable / intake closed lowers the sub-index).
Open intake ≈ 70; closed / unavailable ≈ 35–40.
What is never published
The public verification card and this section do not disclose names of clients, amounts of remuneration, telephone numbers of clients, or the content of correspondence.
Review of the displayed tier (not deletion)
A bureau owner (or the platform) may request a review. Pending review, the previously displayed tier is frozen for publication. The journal of rating events and prior snapshots are never erased. Soft-deletion of a card or a change of e-mail does not destroy records linked to the public verification identifier. Counsel may sign in with a personal mailbox: the domain of that mailbox does not split or reset the rating.
Counsel factor weights: Case outcomes 28; Deadline discipline 14; Mandate depth 12; Practice fit 12; Language track 8; Register status 10; Complaints and disputes -15; Identifier tenure 6; Presence discipline 5.
Footnote: «journal of rating events» means an append-only entry that records a change affecting the trust score; «registry of public identifiers» stores the permanent verification identifier (KP-A-… / KP-B-…).
