FAQ

Question and answer

Short answers to frequent questions of principals. Not a substitute for an individual consultation.

The contour

With whom does The Kremlin House of Justice work?
With natural persons who need to reach an advocate and to obtain related organisational services in one place. It is not a corporate legal system: organisations are served by the IT Legal contour.
Are you an advocates’ bureau whose advocates are employees?
No. The operator of the information system arranges receipt of enquiries and primary communication. Advocacy is rendered by an advocate who holds status under Federal Law No. 63-FZ, on the basis of an agreement with the principal. The operator is not the employer of the advocates named on the site.
How does the work proceed?
You submit an enquiry. It is qualified by subject, urgency and territory and directed to suitable advocates; you may choose a specialist from the card (profile, experience, assessment, reviews). Submitting an enquiry does not conclude an agreement.
May I apply if the service is not listed?
Yes. Describe the situation. If legal assistance is required — the enquiry is directed to an advocate. If an organisational instruction — to the concierge line. If the task is unlawful or outside competence — it will be refused directly.

For advocates

Who may connect as an advocate?
Only natural persons: advocates with status and lawyers within the limits of the law, who speak with the principal personally and conduct enquiries in the cabinet themselves. Legal entities and “faceless teams” are not admitted to this contour.

Contact

How do I make contact?
The enquiry form on the site and the callback button. Urgently — the line telephone and instant-messaging channels.
May I describe the situation by voice?
Yes. Voice dictation is available on the site; in messaging channels — text or voice. Before choosing an advocate, do not put in an open form information you are not prepared to share with several specialists.
How quickly is a reply given?
During business hours the indication is a quarter of an hour after the request. Urgent risks (detention, a search) are taken in priority. The advocate’s time for reply depends on availability stated on the card.
Where does the work take place?
The operator’s base is Moscow; the geography is Russia. The region of attendance is stated by the advocate. Meetings, courts and investigative steps — under the agreement with the chosen advocate.

Practice

Do you deal with intellectual property?
The public site has a direction by which an advocate is selected: negotiations and claims in copyright, trade marks, patents, courts. The particular specialist is stated on the card.

Criminal matters

What should I do if a relative is detained?
Identify the unit or detention facility; do not give statements without an advocate; submit an enquiry at once. Defence visits and parcels from relatives follow different procedures; the detention-contact module does not replace an agreement with defence counsel.
Will an advocate connect to a matter already pending?
Yes, if the specialist accepts the mandate. Study of the papers, tactics and appeal follow the agreement or appointment — not a single request on the site.

Personal cabinet

What is visible in the personal cabinet?
Before an agreement — the status of the enquiry and primary communication. After an agreement with the advocate — the course of the mandate, documents and accounts within the mandate.
How is discretion ensured?
A protected channel, access control, minimising the circle of persons. Advocate’s secrecy arises for the advocate under the mandate; the operator takes organisational measures to protect information.

Confidentiality

Is advocate’s secrecy observed?
Information relating to legal assistance rendered by an advocate is protected by the Advocacy Law. The operator does not replace the advocate and does not disclose materials to co-performers without separate consent.

Process

Do you guarantee the outcome of a case?
No. An advocate may not promise a favourable result (Code of Professional Ethics of Advocates). Assessment on the site does not measure “win rates”.
Do you work only in Moscow?
The operator’s base is Moscow. The region of work is stated by the advocate. Mandates across Russia are individual, under the agreement with the specialist.

Co-performers

How do banks, insurers and security appear on the site?
For consideration: the person who wishes to be named pays. This is advertising of a third party’s service, not legal assistance and not “entry” into an advocates’ formation.
Submit an enquiry