One coordinator for the whole time an enquiry is handled

The legal position in a case is determined and conducted by the advocate with whom the principal signs an agreement (Article 25 of Federal Law No. 63-FZ of 31 May 2002 on advocacy and the bar). The coordinator is a staff member of the platform operator who receives the enquiry, helps choose an advocate by specialisation, experience, assessment and reviews, and keeps in touch throughout the case.

The division of roles is fixed in remuneration as well: an advocate does not share professional fees with persons who are not advocates (Article 16(1) of the Code of Professional Ethics of the Advocate). The coordinator's work and the cabinet's technical infrastructure are paid by the principal to the operator separately from the agreement with the advocate, or included in the cabinet tariff — this is not part of, and does not substitute for, the advocate's fee.

The organisational part covers: choosing a suitably specialised advocate; passing documents and initial information from the principal to the advocate; arranging a consultation and communication; explaining procedural steps in plain language; reminders of time-limits and hearings that the advocate has entered in the calendar; help gathering documents at the advocate's request; forwarding a question to the right specialist; and monitoring performance of organisational arrangements.

The coordinator does not give legal advice, does not stand in for the advocate at a hearing and does not take procedural decisions. The coordinator's statements about the progress of a case are an organisational summary, not an opinion on the merits.

Communication with the advocate and coordinator, exchange of documents, the calendar of hearings and tasks, and notices are kept in a secure cabinet rather than in open correspondence. This reduces the risk of losing materials and preserves the attribution of actions.

AI assistants in the cabinet help structure materials, prepare short summaries and record instructions. This is an auxiliary function of the cabinet: it does not replace the advocate's professional judgment, is not legal advice and does not decide the case. Processing of personal data in the cabinet and by the assistants is governed by Federal Law No. 152-FZ of 27 July 2006 on personal data; information from the advocate's file is protected by advocate–client privilege (Article 8 of Law No. 63-FZ), and the regime for its use is determined by the advocate, not by a service setting.

Tasks unrelated to the legal position in a case (organisational matters, security services through licensed subjects, engaging experts, other accompanying services) are organised by the coordinator on a separate request of the principal and by separate agreement of terms.

These services belong to the same contour of paid organisational instructions described on the "Concierge line" page: they are not advocacy and are not part of the agreement with the advocate.

"The Kremlin House of Justice" invites advocates — natural persons who personally conduct cases and answer for their outcome to the principal — to cooperate. Advocates' bureaux, collegiums and law firms as a separate subject are not connected to this contour: cooperation is arranged with the advocate personally, as described in detail on the "For advocates" page.

The operator forms the advocate's profile (specialisation, experience, region, practice), promotes it on the public site and directs enquiries with regard to specialisation, workload and readiness to take on a principal. The advocate receives a ready secure cabinet for communication, documents, a calendar and tasks, and the coordinator's organisational support, which reduces the number of routine enquiries.

Commercial terms of participation (promotion of the profile, payment for the cabinet's infrastructure) are set by a separate contract with the advocate and do not constitute sharing of the advocate's fee with the operator as a non-advocate.

Where a case concerns a principal held in a pre-trial detention facility, questions of the queue, parcels, kit and notice to relatives are organised within the limits of the Penal Enforcement Code of the Russian Federation, Federal Law No. 103-FZ of 15 July 1995, and the internal rules of the facility — in the same way as described on the "Detention facilities" page. The communications operator mentioned there is used as a channel of communication, not as a way to bypass the facility administration's oversight (Federal Law No. 126-FZ of 7 July 2003 on communications).

This is not a corporate legal system for organisations (see "IT Legal") and not a statement that every advocate shown on the public site is an employee of the operator. This is not a public offer of a particular outcome and not an advertising guarantee of a result (Article 18 of the Code of Professional Ethics of the Advocate).